Taqueria Guadalajara at 14327 East 14th Street A, San Leandro, California.

We have been coming here for over 12 years, but not so much the last few years since an incident where they had my friend's truck towed from their parking lot even though they were closed and after we realized it were walking across the street to Vallarta. ( I mention this to warn others not to do the same.)
Flash forward to yesterday when I went in and picked up dinner for my family. I ordered for my son and myself and then pulled out my phone to read off my wife's order. "She will have a vegetarian burrito with only...rice, beans, lettuce, tomato, cheese, guacamole, and the red salsa on the side." The cashier replies, something to the effect of, " so a vegetarian burrito with the salsa on the side?" "I guess so" I shrugged (since I have no idea what it comes with and I had read off what my wife ONLY wanted) "What kind of beans" she asks. "Refried" I replied.
My son and I sit and wait for the order, which came out fairly quickly. We got home and passed out the food. My wife cuts her burrito in half because she is super picky and proclaims that that there are onions and cilantro on it and she cannot eat it. So she heads back to return it and get it remade (like most normal restaurants would do for a customer).
My wife arrived with the burrito but no receipt and explains what happened and they tell her they had repeated the order back to me so there is nothing they can do. My wife argues that she just wants it remade. They then call the owner who tells them if they repeated the order back they cannot remake it. The cashier tells my wife she will have to pay for a remake. On a $5 burrito. I have been in the restaurant business for 15 years and I know the food cost on this can't be over 30%. They literally could have made another burrito and still have had room for profit.
I called and talked to the cashier, and I have to say I was livid so I may not have been calm. She argued that she repeated the order back, to which I explained that I have no idea what comes on the burrito which is why she should have said, so no cilantro or onions after I read off what my wife ONLY wanted. My assumption was that since I said ONLY and she acted like that was all it came with that she knew what I wanted. She gave me the owner's phone number and of course he did not answer nor did he call me back after I left him a lengthy voicemail. While I probably could have done a better job of insuring they got the order right, the point is that this was HORRIBLE customer service.
This was such a simple thing to fix but they made it extremely difficult and my wife had to eat elsewhere. We will never be back.

A visit to Taqueria Guadalajara is like spending an afternoon in Mexico. Very authentic and plentiful delicious Mexican food along with plenty of Latino patrons. I love the huge burritos as well as the chicken tortilla soup which is enough for two. The prices are right the margaritas are strong and the place is always hopping. Especially great place for families and friends together. They frequently also have mariachi singers which is fun.